Follow the below steps to ensure that you perform a software upgrade correctly.
1. Go to https://zivid.com/support/software and download the latest installer from the Zivid Setup file
OR Go to Zivid Studio < Help < Update to download the installer file
2. Check the option to reinstall camera drivers
3. If you are installing camera drivers for the first time, skip to step 5. If you already had camera drivers installed on your computer, these will be uninstalled first. Once uninstallation of currently used camera drivers is complete restart your PC
4. Run the installer file again to install the new camera drivers
5. Once installation is complete, restart your PC once more